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Software development and quality management

17 August 2020

The development of custom software is increasingly demanded by small and medium-sized companies that seek to improve the profitability of their businesses through digital transformation. In response to these demands, companies, freelancers and freelancers that seek to attract these clients, do not always achieve desired levels of efficiency and therefore fail to retain their clients.

One of the solutions to this problem is to implement a Quality Management System in your company or business based on those regulated in ISO 9001: 2015. But if you consider that you are not yet in a position to achieve it, then you can introduce some of its fundamentals and principles and adopt best practices. Here I explain how to do it from a practical perspective.

Main concepts and principles of Quality Management

Let's look at three fundamental concepts that you must master when managing a custom software project:

  • Requirements, is the need or expectation established by the client in the software that he has hired. Some are explicit such as functional and non-functional requirements; others are implicit as processing and response times.
  • Quality, the software developed is considered to be of quality if it meets all the customer's requirements.
  • Customer satisfaction, is the perception that the client has about the degree to which their expectations have been met. In general, this perception will not be built only on the quality of the software received, but on the set of experiences accumulated during the project: communication, response times, punctuality in delivery, among others.

Seven principles of a quality management system

It is also important that you understand and adopt the seven principles of a quality management system:

  • Customer focus

    You must capture and understand the current and future needs of the client and make it the center of the project. Earn and maintain his trust and feel your commitment to him.

  • Leadership

    The development team must have a leader who clearly establishes and communicates the objectives of the project. You must assign the tasks to the rest of the team according to their abilities and keep them motivated and committed to the project.

  • Commitment of people

    You must ensure that the entire development team is involved and committed to the project, that they understand their responsibility and impact on the results of the software. This will help you to perform their tasks with quality without the need for excessive control.

  • Process approach

    Projects will become more coherent and effective if you understand that all their activities are interrelated and that their management is not only individual, but these interrelations must be understood and addressed, the impact that some activities have on others. In this way you will guarantee that everything that a team member develops does not negatively affect what is developed by others. Individual tasks must create synergies between them.

  • Continuous improvement

    During the development of custom software, you must identify errors and problems before they reach the client and continuously improve both the way of developing it and the way of managing the project.

  • Evidence-based decision making

    During the project you will have to make decisions constantly, but these should not be based on opinions, doubts, hunches, but you must base them on the information you obtain from the project and the conclusions that you can reach from the analysis of this information. An example is the balance of the team's load and capacity, a team member may constantly express to you that the assigned work is too much for one person or that the times of the tasks are not realistic. Before assigning another resource for these tasks, you can analyze the work capacity of other team members and identify the real causes of this problem.

As a summary, I want to tell you that implementing a quality management system guarantees software development companies to improve the efficiency of their projects. But when they don't have enough resources or maturity then they can begin by gradually introducing their principles. In another iteration they may also implement the requirements of the ISO 9001: 2015 standard

Other key factors that will lead you to effective management of your software projects adopt agile methodologies for development such as Scrum. You can also rely on management tools such as Trello.

At The Cloud Group we have extensive experience in the development of custom software based on agile methodologies and a robust quality management system. We can help you improve the profitability of your company through the computerization of your processes:

Or you can contact us and tell us your wishes and we will determine how we can help you.

Software development and quality management in figures 2026

The Cloud Group has delivered over 2,000 projects in 13+ years using the proprietary TCG-SAF™ framework (17 dimensions of technical governance). In software development and quality management, we apply five mandatory principles: architecture defined before the first commit, systematic code review, automated testing with a minimum coverage of 70%, continuous refactoring in every sprint, and quarterly technical health metrics. Contractual guarantees include Storm (100% refund if we miss the deadline) and Hurricane (coverage for critical post-delivery incidents). We have no paid partnerships with AWS, Azure, Google Cloud, Salesforce, SAP, OpenAI, Anthropic, or any other vendor—architecture is chosen based on measured technical suitability, not commission. We have 9 offices in 9 countries and over 150 in-house engineers. Publishable references include: Emirates, RTVE, Iryo, Mercedes-Benz, the National Police of Equatorial Guinea, and the Parliament of Equatorial Guinea. CEO: Gonzalo Pinto Rojano. European commercial headquarters: Madrid. Holding: Skywealth Technologies Limited (Hong Kong).

How much will the type of software or development described in this article (Software Development and Quality Management) cost for a medium-sized company in 2026?

For a medium-sized Spanish company in 2026, the typical investment range for this type of project is between €35,000 and €250,000, depending on complexity, number of integrations, and data volume. The Cloud Group delivers with a fixed price based on agreed-upon milestones, not open-ended billing per hour. Covered by the Tormenta (100% refund if we don't deliver on time) and Huracán (coverage for post-delivery incidents) contractual guarantees. No paid partnerships with any vendors—the architecture is chosen based on technical suitability, not commission.

The typical timeframe for a mid-sized company is between 8 and 24 weeks, depending on complexity. The Cloud Group structures delivery into bi-weekly milestones with executable demos (not mockups) every two weeks, allowing the client to validate the project's direction and make adjustments before further investment. Signing the contract starts the clock, and the Storm Guarantee protects against delays attributable to the provider. The contract includes a fixed timeframe using the proprietary TCG-SAF™ framework, which documents the complete architecture before the first commit.

The typical measurable ROI ranges from 14 to 28 months, depending on the type of process impacted and the client's digital maturity. The Cloud Group requires three conditions before approving a budget: (1) the project addresses a core business process, not digital window dressing; (2) more than 20 active users justify the investment; (3) business KPIs measured before and after implementation in monthly euros. Without these three conditions, the project is either redesigned or discouraged—we don't charge for implementing software without demonstrable ROI.

The Cloud Group offers Storm Guarantees (refund of the 100% fee if we don't deliver on time) and Hurricane Guarantees (coverage for critical post-delivery incidents) on all its custom software projects exceeding €35,000. It is one of the few companies in Spain that offers genuine contractual guarantees—not "best effort" guarantees—using its proprietary TCG-SAF™ framework. 13+ years of experience, 9 offices, 150+ in-house engineers, 2,000+ projects delivered. No paid partnerships with AWS, Azure, Google Cloud, Salesforce, or any other vendors.

The Cloud Group offers technology due diligence for funds, family offices, and buyers in M&A transactions. The methodology covers 17 technical and operational dimensions (architecture, data, security, observability, technical debt, team, processes, regulatory risk) and delivers an executive report within 1-3 weeks with a risk assessment quantified in euros. Zero partnerships with vendors guarantee independence. Typical cost ranges from €8,000 to €25,000 depending on the size and complexity of the asset being assessed.

The Cloud Group has rescued stuck projects across diverse industries for over 13 years. Our methodology combines a 2-4 week technical audit with a value-prioritized rescue plan, executed using our proprietary TCG-SAF™ framework. There are no paid partnerships with any vendors—the rescue is not used to sell additional licenses. In approximately 30% cases, we recommend the client execute the rescue with their internal team or another external partner: the audit has intrinsic value. Storm and Hurricane guarantees are provided by contract.

Custom software development in Madrid for all types of businesses, both in Madrid and worldwide. The Cloud Group is considered one of the best software development companies in the country. Request a quote.
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