LEGAL NOTICE

1. IDENTIFICATION OF THE RESPONSIBLE PARTY

This website, accessible at https://thecloud.group, is owned by:

TCG CORPORATION LTD Private Company Limited by Shares — Hong Kong SAR Business Registration Number: 6749133-000-07-24-4 Registered office: Stanley Street 50, World Trust Tower, Level 7, Suite C — Hong Kong Central, Hong Kong SAR Email: legal@thecloud.group

TCG Corporation LTD (hereinafter, the RESPONSIBLE or The Cloud Group) is the parent company of the international group that operates under the brand The Cloud Group, with an operational presence in the following jurisdictions:

RegionOfficeFunction
Hong Kong SARHong Kong CentralCorporate Matrix
SpainMadrid · C/ O'Donnell 4, 28009EMEA Commercial Headquarters
SpainMarbella, Costa del SolCommercial headquarters for Southern Europe and North Africa
United Arab EmiratesDubai Business Central Tower B, Media CityMiddle East Business Headquarters
MexicoTlaxcalaProduction and delivery center
ColombiaManizalesLATAM production and delivery center
CubaHavanaCaribbean Production Center
IndiaChandigarhAPAC Production Center
Equatorial GuineaMalaboCentral Africa operational headquarters
South AfricaJohannesburgOperational headquarters Sub-Saharan Africa

The group's affiliated companies, subsidiaries, and operating entities in each jurisdiction act under the direction and control of TCG Corporation LTD and are governed by the corporate, tax, and regulatory rules of the territory in which they are incorporated.

This Legal Notice is published in compliance with the duty to provide information provided for in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), and equivalent provisions in the other jurisdictions where the CONTROLLER provides services.


2. OBJECT AND ACCEPTANCE

This Legal Notice governs access, browsing and use of the website https://thecloud.group and all associated subdomains and sections.

Access to the website confers the status of user and implies full and unreserved acceptance of the provisions contained herein, in the version published at the time of access. If the user does not accept the terms of this Legal Notice, they must refrain from using the website.

The CONTROLLER reserves the right to modify the content of the website and this Legal Notice at any time and without prior notice, with such modifications being effective from their publication in https://thecloud.group.


3. TERMS OF USE

The user agrees to use the website diligently and in accordance with the law, refraining in particular from:

  • Using the site for illegal purposes, harmful to the rights of third parties or contrary to morality, public order and applicable legislation.
  • Introducing, storing or disseminating any program, data, virus, code or element likely to cause damage to the systems of the CONTROLLER, its suppliers or third parties.
  • Accessing, attempting to access, or manipulating restricted areas, data, or resources not intended for public use.
  • Reproducing, copying, distributing, transforming, marketing or publicly communicating, in whole or in part, the contents of the website without the express written authorization of the CONTROLLER.
  • To circumvent, neutralize or manipulate the technical protection measures incorporated into the website.

Failure to comply with these obligations will entitle the CONTROLLER to take appropriate legal action, including blocking access and exercising any applicable civil and criminal actions.


4. INTELLECTUAL AND INDUSTRIAL PROPERTY

All website content —including, but not limited to, its source code, design, navigation structure, databases, trademarks, trade names, logos, texts, images, photographs, videos, graphics, sounds and software— is owned by the CONTROLLER or, where applicable, the CONTROLLER has an express license or authorization for its use.

The group's trademarks, trade names and distinctive signs, including but not limited to:

  • The Cloud Group®
  • TCG Corporation LTD®
  • TCG-SAF™ (Proprietary Architecture Framework Software)
  • Rain Guarantee, Hurricane Warranty and Storm Guarantee (group service commitments)

These trademarks are the property of TCG Corporation LTD and are protected by national and international industrial property laws. Unauthorized use will constitute an infringement and give rise to the legally prescribed liabilities.

Any use, reproduction, distribution, public communication, or transformation of the website's content, in whole or in part, requires the express written authorization of the OWNER. The OWNER expressly authorizes redirection to the website's content, provided that such redirection is made in its entirety to the main site and does not mislead or confuse the user.

Observations regarding possible infringements of intellectual or industrial property rights may be submitted to legal@thecloud.group.


5. PROTECTION OF PERSONAL DATA

The CONTROLLER processes personal data collected through the website in accordance with the applicable regulatory framework in each of the jurisdictions where it provides services, including, as appropriate, the Regulation (EU) 2016/679 (GDPR) and the local legislation of each Member State of the European Union, the Personal Data (Privacy) Ordinance (PDPO) from Hong Kong, the Federal Decree-Law No. 45/2021 of the United Arab Emirates, the Federal Law on the Protection of Personal Data Held by Private Parties from Mexico, the Law 1581 of 2012 from Colombia, the Digital Personal Data Protection Act 2023 from India, the Protection of Personal Information Act (POPIA) of South Africa and the equivalent frameworks in the rest of the operating jurisdictions.

5.1. Purposes of the processing

The personal data provided by the user will be processed for the purposes of: (i) responding to inquiries and requests for information; (ii) managing contractual and pre-contractual relationships with clients, suppliers and collaborators; (iii) sending commercial communications about the group's products and services, based on the consent of the interested party or on a pre-existing business relationship; and (iv) complying with the legal obligations applicable to the CONTROLLER.

5.2. Legal basis and conservation

The processing is based, as applicable, on the data subject's consent, the performance of a contract or pre-contractual measures, compliance with legal obligations, or the legitimate interest of the CONTROLLER. The data will be retained for the time necessary to fulfill the purposes for which it was collected and, in any case, for the legally required periods in each jurisdiction.

5.3. International Transfers

Given the international nature of the group, personal data may be transferred internationally between group entities already responsible for data processing located in third countries. These transfers are carried out in accordance with legally established safeguards, including adequacy decisions, standard contractual clauses, and binding corporate rules, as applicable.

5.4. Rights of the interested party

The user may exercise their rights at any time access, rectification, erasure, restriction of processing, objection, portability and, if applicable, not to be subject to automated individual decisions, as well as withdraw consent previously provided, without retroactive effects on the lawfulness of the processing already carried out.

These rights may be exercised by means of written communication addressed to legal@thecloud.group, along with proof of identity. The user also has the right to file a complaint with the competent supervisory authority in their jurisdiction of residence.

For full details of the processing, data categories, retention periods and information on international transfers, please refer to the Privacy Policy published in https://thecloud.group/politica-privacidad.


6. COOKIES

This website uses technical cookies necessary for its proper functioning, as well as—with the user's prior consent—analytical, personalization, and, where applicable, advertising cookies. For more information on the identity, purpose, retention period, and provider of each cookie, as well as on the mechanisms for configuring and revoking consent, please refer to the Cookies policy published in https://thecloud.group/politica-cookies.


7. LINKS TO THIRD PARTIES

The website may include links or redirects to third-party content. The website owner does not control such content and assumes no responsibility for the information, products, or services offered by the linked sites. The existence of links does not imply any association, recommendation, or connection with their owners.

The CONTROLLER will immediately remove any link that may contravene applicable legislation, the rights of third parties or public order, as soon as it has effective knowledge of such circumstance.


8. LIMITATION OF LIABILITY

The CONTROLLER takes reasonable technical and organizational measures to ensure the availability, integrity, and confidentiality of the website. However, it does not guarantee the absence of interruptions, errors, delays, or omissions resulting from causes beyond the CONTROLLER's reasonable control, including force majeure, telecommunications network failures, cyberattacks, or similar circumstances.

The CONTROLLER assumes no responsibility for any damages or losses arising from:

  • The user's misuse of the website.
  • The presence of viruses or harmful elements introduced by third parties.
  • The published information that has been manipulated by third parties unrelated to the CONTROLLER.
  • The decisions made by the user based on the information available on the website, which is for informational purposes only and does not constitute contractual, technical, financial or legal advice.

9. MODIFICATIONS

The CONTROLLER reserves the right to modify this Legal Notice to adapt it to new legislation, case law, or business practices. Modifications will be effective upon publication on the website. Users are advised to consult this document periodically.


10. APPLICABLE LAW AND JURISDICTION

This Legal Notice is governed by the laws of the Hong Kong Special Administrative Region, without prejudice to the mandatory rights that correspond to the user in his jurisdiction of residence, in particular when he has the status of a consumer.

For any dispute arising from access to or use of the website, the parties submit, expressly waiving any other jurisdiction that may correspond to them:

  • In relationships B2B: to the exclusive jurisdiction of the Hong Kong Courts, or, at the CONTROLLER'S option, to arbitration administered by the Hong Kong International Arbitration Center (HKIAC) in accordance with its current regulations.
  • In relation to consumers: to the courts that are competent in accordance with the mandatory consumer protection regulations applicable in their place of residence.

For users and customers based in the European Union, the above shall be understood without prejudice to the application of Regulation (EU) 1215/2012 and other European regulations on judicial competence and consumer protection.


11. CONTACT

For any questions relating to this Legal Notice, users can contact:

TCG Corporation LTD — Legal Department Stanley Street 50, World Trust Tower, Level 7 Suite C Hong Kong Central, Hong Kong SAR

Email: legal@thecloud.group Phone: +34 660 014 818


© TCG Corporation LTD. All rights reserved. The Cloud Group, TCG-SAF™, Rain Guarantee, Hurricane Warranty and Storm Guarantee are trademarks registered or in process of registration in favor of TCG Corporation LTD.