{"id":30654,"date":"2026-05-04T07:18:00","date_gmt":"2026-05-04T07:18:00","guid":{"rendered":"https:\/\/thecloud.group\/?p=30654"},"modified":"2026-05-04T21:30:27","modified_gmt":"2026-05-04T21:30:27","slug":"why-2026-will-be-the-year-of-architecture-and-not-software-the-silent-decision-that-will-define-the-leaders-of-the-new-digital-cycle-8","status":"publish","type":"post","link":"https:\/\/thecloud.group\/en\/garantia-reembolso-software\/","title":{"rendered":"Software money-back guarantee: what to demand in the 2026 contract"},"content":{"rendered":"
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Money-back guarantees in software projects: what to demand by contract and why almost no one offers them<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Most software contracts include \u201cguarantees\u201d that are practically unenforceable: cosmetic SLAs, symbolic penalties, and clauses
best effort. The actual guarantees are three: automatic partial refund for delay, refund for failure to meet criteria of
Signed acceptance and ownership of the customer code from day one. If the supplier doesn't sign all three, they're selling risk disguised as
promise. The Cloud Group is one of the few that signs all three by contract as standard.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"guarantees,\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Why almost no software vendors sign real warranties<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A reasonable question: if the entire market promises on-time and high-quality delivery, why do almost no contracts include a real refund clause when these promises aren't kept? The answer is uncomfortable. A real refund clause changes the supplier's risk profile: it forces them to have established processes, to honestly overestimate deadlines, and to decline projects where the client demands it.
Impossible deadlines. The sector's majority business model is based on "best effort": selling ambition, billing for hours, renegotiating deadlines when things get complicated.<\/p>\n


Signing a reimbursement agreement requires a different approach: more conservative but realistic estimates, a signed scope of work with objective acceptance criteria, a dedicated team, and quality processes. It's more expensive for the supplier to operate. It's fairer for the client. Most of the market prefers the convenient model. That's why almost no one signs these clauses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The three guarantees that are real<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Guarantee 1 \u00b7 Automatic partial refund for late payment <\/strong>(Storm)<\/strong>
The useful clause has four elements: a signed milestone with an objective date,
automatic refund mechanism without the need for litigation, percentage
Clear and limited exonerating causes. Example wording: \u201cIf TCG
TCG delivers milestone X after date Y due to causes attributable to TCG.
will automatically deduct a Z% from the milestone amount of the next
bill."\u201d
The important thing is that it's automatic, without the customer having to complain.,
and with a proportional percentage. It makes no sense to sign a refund of
100% for one day of delay, nor a symbolic refund of 0.5%.<\/p>

Guarantee 2 \u00b7 Refund for failure to meet criteria<\/strong>
acceptance (Hurricane)<\/strong><\/p>

The useful clause has three elements: objective acceptance criteria
signed prior to development, independent validation mechanism and
refund for the affected module. Example: \u201cIf module X does not meet the
acceptance criteria signed in document Y, TCG corrects its
cost or refund the amount of the module at the customer's option.\u201d
The important thing: objective criteria. \u201cIt works well\u201d is not a criterion.
\u201cProcesses 1,000 invoices per hour with an error rate of less than 0.5%\u201d is indeed true. Without objective criteria, there is no real guarantee.<\/p>

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Warranty 3 \u00b7 Customer code ownership from day one<\/strong><\/p>

It's not a money-back guarantee, but it's the basis for the other two. Without ownership of the code, the customer remains tied to the original provider and cannot...
You can enforce the warranty if the supplier disappears or refuses to comply. The correct clause states: \u201cAll source code, documentation, infrastructure
and intellectual property developed in the project is owned by the client from its inception.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Decorative clauses that look like guarantees but aren't.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There are five common clauses that seem like guarantees but aren't:<\/p>

  1. SLA with maximum compensation of 5%. If they fail to reach 100%, they return
    The 5%. That's not a guarantee, it's noise.<\/li>
  2. Late payment penalty capped at 1% per month. This means that
    Even if they deliver a year late, they return the 1% of the project. Cosmetic.<\/li>
  3. Late payment penalty capped at 1% per month. This means that
    Even if they deliver a year late, they return the 1% of the project. Cosmetic.<\/li>
  4. 30-day post-launch support guarantee. This is a fix.
    of common bugs disguised as a guarantee.<\/li>
  5. Arbitration clause in a complex jurisdiction. If litigation costs three
    times more than the refund, the clause is unenforceable.<\/li><\/ol>

    If the only guarantee in the contract is one of these five, there is no\u00a0
    warranty. There is a text that appears to be a warranty.<\/p>

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    Three practical principles:
    Principle 1 \u00b7 Automaticity.<\/strong> The customer should not have to file a claim to activate the clause. It should activate automatically upon occurrence of the event, with the corresponding deduction.
    from the next invoice or by automatic transfer.
    Principle 2 \u00b7 Objectivity<\/strong>. The criteria must be externally measurable. \u201cLoading the page in less than 2 seconds on 4G\u201d is measurable. \u201cA good
    user experience\u201d no.
    Principle 3 \u00b7 Proportionality<\/strong>. The refund should be proportional to the delay. Refunding the 100% for a one-day delay is unfair to the supplier.
    Refunding 0.1% is unfair to the customer. The balance is usually between 5% and 30% for the affected module, depending on the severity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Why TCG signs the three guarantees as standard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    The Cloud Group has included all three guarantees as standard clauses in its contracts since 2018. Internally, we call them \u201cStorm.\u201d
    (reimbursement for delay) and \u201cHurricane\u201d (reimbursement for breach of scope). At first, we had difficulty negotiating internally: the legal team
    And the finance department was asking for softer clauses. We defended it for two reasons.<\/p>

    The first is commercial: in a market where almost no one signs real guarantees, doing so is a huge differentiator. Customers who value the
    They notice the seriousness in the first reading of the contract.<\/p>

    The second, operational aspect: signing guarantees obligates companies to operate efficiently. Honest estimates, clear scope, and quality processes. It's about contractual discipline.
    It improves the project outcome even if the clause is never triggered.<\/p>

    In 13 years we've paid guarantees five times. Never for an entire project, always for partial milestones. The total accumulated bill is less.
    at 0.3% of the period's revenue. It is an acceptable cost and a huge business asset.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Do the guarantees increase the cost of the project? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Marginally. The supplier who provides guarantees includes a small buffer in their estimates to cover the risk, but in return, the client avoids the much greater risk of a project without a guarantee that spirals out of control. The balance is positive for the client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    What happens if the supplier refuses to sign actual warranties? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    This is the clearest sign that they are not the right supplier for a critical project. Serious suppliers sign contracts. Those who sell snake oil don't.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Do the warranties cover changes in customer scope? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    No. Scope changes requested by the client reopen the timeline and budget, without refund. This is reasonable and should be explicitly stated in the
    contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Which jurisdiction should apply? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    For Spanish clients, Spanish jurisdiction applies. Arbitration clauses in London or Singapore are a way to render guarantees unenforceable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    How is it validated that the acceptance criteria have been met? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    By joint validation: automated supplier testing plus manual customer validation plus, optionally, independent external validation
    For critical cases. The entire protocol is signed before starting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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    Do guarantees apply to AI projects? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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    Yes, at TCG they apply the same principles to software, AI, web, marketing, and consulting. The criteria are adapted to the type of project, but the principle is the same.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Conclusion and CTA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Money-back guarantees in software projects are one of the best indicators of a vendor's reliability. They are not just a formality.
    not a single detail of the contract. They are public proof that the supplier believes in what they sell and is willing to lose money if they don't deliver. Most
    The market avoids signing them because they force proper operation. A minority signs them as a standard and operates better as a result.
    If you're signing a major software contract this quarter, demand all three clauses: late fee refund, scope fee refund, and ownership.
    of the code. If the provider signs them, you've chosen well. If they don't, keep looking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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    \n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tView TCG Storm and Hurricane guarantees \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    In the vast digital landscape of the 21st century, security is the cornerstone of any business. Cybersecurity vulnerabilities make no distinction between corporate giants and promising startups.<\/p>","protected":false},"author":20,"featured_media":30681,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[847],"class_list":["post-30654","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categoria","tag-software--consultoria--legal"],"yoast_head":"\nGarant\u00eda reembolso software: qu\u00e9 exigir en el contrato 2026 | The Cloud Group<\/title>\n<meta name=\"description\" content=\"C\u00f3mo exigir garant\u00eda de reembolso en unproyecto de software, qu\u00e9 cl\u00e1usulas sonreales y cu\u00e1les decorativas, y por qu\u00e9 casinadie las firma.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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